Overview

This Privacy Policy applies to all current and former visitors to our website at https://www.pavitrarishtaindia.in and to all clients registered with Pavitra Rishta Matchmaking Services LLP, having its registered office at 174 C.R. Avenue, 6th Floor, Kolkata – 700 007.

By visiting our website or registering for our services, you agree to the terms of this Privacy Policy.

02

Information We Collect

Contact Information

We collect your name, email address, mobile number, city, state, pincode, country, and IP address when you submit an enquiry or register with us.

Matrimonial Profile Information

Upon registration, we collect detailed personal information including age, education, occupation, family background, photographs, and preferences as provided by you or your family for the purpose of matchmaking.

Demographic Information

We may collect demographic information such as community, sub-community, location preferences, and other details provided during registration or through surveys.

Technical Information

When you visit our website, we may collect information about your IP address, browser type, pages visited, duration of visit, and the source from which you arrived at our website.

03

How We Collect Information

Directly from you

We collect information directly when you submit an enquiry through our website, register for our services, or contact us via phone, email, or WhatsApp.

Passively through your website visit

We use tracking tools including Google Analytics and browser cookies to collect information about how you use our website.

From third parties

If you interact with us through social media platforms such as Facebook or Instagram, those platforms may share certain information with us such as your name and email address.

04

Use of Your Information

We use the information we collect for the following purposes:

To contact you regarding your enquiry or registration
To assign a Relationship Manager and begin the matchmaking process
To share curated profiles with you as part of our services
To respond to your questions, requests, or feedback
To improve our website and services based on usage patterns
To send service-related communications via email, SMS, phone, or WhatsApp
To comply with legal obligations or protect our rights

05

Profile Confidentiality

We understand that matrimonial profile information is deeply personal. Pavitra Rishta treats all profile data — including photographs, biodata, family details, and personal preferences — with the highest level of confidentiality.

Your profile information will only be shared with potential matches and their families as part of our matchmaking services. It will not be sold, rented, or disclosed to any third party outside the scope of our services without your explicit consent.

By registering with Pavitra Rishta, you consent to your profile being shared with relevant potential matches identified by our team.

06

Sharing of Information

Service delivery

We may share your information with trusted third-party vendors who assist us in delivering our services, such as payment processors or communication platforms. These vendors are contractually obligated to keep your information confidential.

Legal requirements

We may disclose your information if required to do so by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights or the safety of others.

Business transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

With your consent

We will notify you before sharing your information for any purpose not described in this policy.

07

Email Opt-Out

You may opt out of receiving promotional communications from us at any time by emailing us at profiles@pavitrarishtaindia.in. Please allow up to 10 working days for your request to be processed.

Please note that even after opting out of marketing communications, you will continue to receive service-related communications necessary for the delivery of your membership.

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Third Party Sites

Our website may contain links to third-party websites for your convenience. Pavitra Rishta is not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party websites you visit.

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Grievance Officer

In accordance with the Information Technology Act 2000 and the Information Technology Amendment Act 2008, the details of our Grievance Officer are as follows:

Name: Mr. Sunil Kejriwal

Designation: Grievance Officer

Address: 174 C.R. Avenue, 6th Floor, Kolkata – 700 007

Phone: +91 93303 22220

Email: profiles@pavitrarishtaindia.in

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Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be posted on this page with a revised date. We encourage you to review this policy periodically.

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Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

In the event of any dispute relating to privacy, registration, or payment matters, the parties shall first attempt to resolve the matter mutually. If a mutual resolution is not possible, the matter shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, with all proceedings to be held in Kolkata.

Privacy Policy